Panini Redemption Update: Lawsuit, Time Frames, Replacements

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FULL DISCLOSURE: We have nearly ten Panini Redemptions pending with Panini. 

UPDATE 2023 – PRO TIP FOR GETTING ACTIVE PLAYERS CARDS BACK IF IT HAS BEEN OVER A YEAR: We don’t 100% blame Panini as I THINK they do their best to get the players to sign the cards, but some may let them sit for a while, a long while. TIP: if you are waiting on a current player and it has been more than one year, write to the owner of the team i.e. We had a few extremely high dollar Luka Doncic RC auto/patch and were not getting them back so we emailed Mr. Cuban a very nice email explaining the situation. Now he never responded BUT funny enough the cards came within a week (maybe 10 days) of sending that email. Owners’ contact information is usually easy to find but be nice and rational when emailing them. Some like Cuban would definitely be more proactive especially if you approach him correctly. Can’t say all team owners would be as cool as Cuban but it’s worth a try. This has worked for us in the past but obviously, no guarantees.

Panini Redemption Update 9/29/2021: Panini says it will “continue to fulfill expired redemptions if we still have the actual card in stock; for cards that are no longer in stock, collectors will continue to receive 50 percent value in Panini Rewards Points as determined by Panini.”. We just received a Shaq card back last month but still have a handful of cards pending with Panini over 3 years old.

*Panini Redemption Update 10/01/2020: We have not received any of our redemptions since our last update (3/25/2020) and customer service refuses to provide an answer… we have around 20 redemptions pending with them… we encourage anyone who has been screwed by these guys to join the Panini Redemption class-action lawsuit.

*Panini Redemption UPDATE 3/25/2020: Our personal redemption backlog is piling up and we have not received one back for quite some time. 

*Panini Redemption UPDATE: As of 11/18/2019 we have received most of the Luka Doncic redemptions back. It took a while but at least we got them.

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WHAT ARE PANINI REDEMPTION CARDS?

A redemption card is a promise made by panini to get a card autographed later. It is a common belief in the industry that redemption cards only exist for big and popular players. However, this is not the case.

Instead, redemptions get created whenever a player is unable to sign their cards on time. When that happens, the card owner receives a physical IOU. The redemption IOU is typically printed on a white piece of paper. It includes the player’s name, the card set, the brand, and the code.

Historically, IOU redemption cards have been filled in a reasonable amount of time. However, recently that has been an issue, and as a result, the lawsuit featured in this article arose.

WHAT’S GOING ON WITH PANINI REDEMPTION CARDS?

Before we get into the controversy and the lawsuit it caused, let’s cover some essential background. Panini America is a U.S.-based subsidiary of the Panini Group, based in Modena, Italy. Founded in 1961, this global company has over 1000 employees, $640 million in annual revenue, and is one of the biggest players in the global sports trading card market. Today, they make some of the best high-end collectible cards.

Redemption cards are a contentious issue when it comes to sports card collecting. To have signed cards available for sale, trading card companies must send the cards to athletes to be signed. When the players don’t sign the cards in time or don’t send them back to the company, playing card companies don’t want to give up the revenue, so they insert IOUs called Redemption Cards into their packs.

Sometimes these cards are redeemed for the real card quickly, but sometimes it can take years. In some cases, the card you get can be a different card that’s less rare and less valuable than the one you’ve been promised.

 

WHAT’S THE CONTROVERSY?

The law firm of Martzell, Bickford & Centola has filed a class-action suit alleging that Panini America hasn’t been fulfilling its redemption cards or honoring its promises to consumers. Lawyer Michael Roche hired the firm to file the suit on behalf of Panini America customers who tried to have their redemption cards fulfilled but didn’t receive their promised memorabilia, even in the extremely wide 4 to 8-month delivery window.

Not only are the cards not being sent to customers on time, but Panini doesn’t guarantee the exact card or even the same player promised by a redemption card. They reserve the right to replace the promised card with a “comparable” card, with little detail on what they consider comparable (more on later).

Mr. Roche claims to have knowledge of collectors who have many unfulfilled redemptions. Some collectors have been waiting up to 2 years without receiving promised cards, more than 3 times the maximum wait promised by Panini America. Even worse, when replacement cards are sent, the cards are apparently of far lower value than the ones promised by the redemption cards.

As a result of these anti-consumer behaviors, Panini America is being sued in accordance with the Texas Deceptive Trade Practices Act, as well as a variety of other state laws.

 

PANINI’S SIDE OF THE STORY

In defense of Panini, we understand that signed cards aren’t entirely under their control. Sometimes players take longer than planned to return the signed cards and sometimes they just don’t sign as many as promised. Unfortunately, many athletes are not interested in fulfilling their obligations to trading card companies like Panini. So, there are factors that Panini can’t control.

Furthermore, the policy of compensating customers with “comparable” cards is, in theory, a nice thing to do to make sure that customers aren’t left with nothing when an athlete doesn’t honor his or her commitments to signing cards. With official wait times of 4 to 8 months, it seems Panini recognizes the logistical difficulties of the situation.

We know that most of you are not interested in giving Panini the benefit of the doubt (and we aren’t either), but it’s important to fully understand the situation. Panini is at fault in this one, but they do not carry 100% of the blame.

With that in mind, they do not get the benefit of the doubt when delivering redemption cards in less than perfect condition. Nor should they get away with providing replacement cards of different comparable players without indicating their standards for “comparable.”

 

WHAT DO UNBIASED 3RD PARTIES HAVE TO SAY?

With Panini and the customers suing each disagreeing over where the blame lies, we turned to other parties not involved in the suit to get other perspectives on the story. Unfortunately for Panini, what we found doesn’t cast them in a very good light. An article on ripoffreport.com seems to echo many of the claims made by the people suing Panini.

The writer of the report in question says he knows that Panini says that athletes, not signing cards are the reason for delays and substitutions, but he goes on to question that excuse, as he’s been waiting 15 months for his redemption card to be fulfilled.

He notes that as Panini makes these claims, “new cards are released in different forms, many of which are autographed by that same star in question.” The writer points out that these issues often seem to happen with the most valuable cards and concludes that “Panini is using excuses that are completely invalid.”

Another take on this issue comes from Sal Barry at puckjunk.com. In a story that’s becoming more and more familiar as we look into the Panini redemption card controversy, Mr. Barry pulled an Akim Aliu rookie card redemption card from a Panini pack and waited 4 years without receiving anything from Panini.

He had to launch a social media effort to publically get Panini’s attention before he finally received a card. He says, “what disappoints me, though, is that if I hadn’t been a borderline pest on Twitter, nothing would have come of this.”

However, rather than the very valuable card from a 7 card set promised by the redemption card, Mr. Barry received a replacement from a hundred-card set for a much less valuable and less popular player. Sadly, this seems all too common.

 

What real customers are saying

I received my Luka rookie card in 8 months, give or take a few weeks… the only complaint was the right bottom corner was tweaked.” Tom Q. – Chicago, IL

Some players seem like they take their good old time to sign the card while others get it done right away… the length of redemption times just depends on the player in our experience. Bobby Gamblin’s Card Country – West LA

 

WHAT TO DO IF YOU’VE BEEN AFFECTED by Panini Redemption?

Here at Gold Card Auctions, we’re card experts, not legal ones, so we don’t know how this lawsuit will shake out, but if you’ve had issues with Panini sending you lower-value cards or not sending you cards at all, it’s possible you may be able to join the lawsuit against them.

We received this comment below in regards to the case:

We filed a class action against Panini for failing to honor the redemptions. We originally filed the class action in February 2019 and under the Class Action Fairness Act in federal court in Texas.

The Class Action Fairness Act requires that the case be over $5 million for the federal court to have jurisdiction. In March 2019, Panini filed a motion with the federal court asking that the court dismiss our class action. Panini argued that the federal court did not have jurisdiction because the case was not over $5 million. Panini also argued that the class members did not have a cause of action because 1.) the lack of redemption is the fault of the athlete who will not timely sign the card; and 2.) Panini does not guarantee that there is an autographed card in the sealed package, the purchaser buys the package anyway, and so the purchaser is getting what they paid for.

We do not agree with Panini’s analysis and we filed an opposition to the motion to dismiss. In May 2020, the federal court finally ruled on the motion, after it was under submission for over a year. The federal court determined that it did not have jurisdiction because there is no proof that the case is over $5 million.

We will re-file the lawsuit in Dallas state court where there are no issues over jurisdiction. We expect that Panini will file the same motion to dismiss arguing that it cannot be at fault because it does not promise that an autograph redemption will be in every package.

We have teamed up with Heather Davis and Amy Carter with the Carter Law Group from Dallas and we will soon file the suit in Dallas state court. If you would like to be a part of this suit, please sign the attached contract and return it to me by email.

Please call or email me (lcentola@mbfirm.com) or Adam Thomas in my office (athomas@mbfirm.com) if you have any questions about the lawsuit, the contract, or anything else. We look forward to the continuation of this suit in state court.

Also, please provide Adam Thomas with the following:

The redemption you pulled.
The date you tried to redeem the card.
If you ever received a replacement card.

 

WHAT DOES THIS MEAN FOR CARD INVESTORS?

We’d advise you to hold off on acquiring any new redemption cards from Panini while we see how this situation plays out and whether Panini will change its policies around redemption cards.

However, with their real, printed cards, we don’t see the loss of value as they’re still some of the rarest and most sought-after cards on the market. We’ll keep you updated if this scandal affects the rest of Panini’s business or card values.

We’ll stay on top of this story as it develops and we’ll bring you regular updates as the situation unfolds.

However, we encourage you to try to keep up with the story on your own as best you can. Lawsuits take a long time to sort out, and as a result, it is possible that we will not see an update immediately.

 

Panini Customer Service

  • Online: www.paniniamerica.net/support
  • Online Panini Ordering Questions? email onlinesales@paniniamerica.net or call 1-817-662-5205
  • To check the status of your Panini Redemption or to report a damaged card please dial 1-800-852-8833 or please email cs@paniniamerica.net

8 thoughts on “Panini Redemption Update: Lawsuit, Time Frames, Replacements”

  1. Hello (to Me),

    Thank you for contacting Panini America support.

    For future reference, we advise to mention only 1 ticket per contact for a more efficient communication channel.

    Now, for the ticket xxxxxx

    We apologize for the long wait, and appreciate your patience.

    Due to the pandemic, we are experiencing a backlog in fulfilling replacement requests. At this time, we are looking at a year turn around time.

    We sincerely apologize for the inconvenience and frustration caused by this delay. If you would like to continue waiting, you may follow-up with us in another few months. However, if you do not wish to wait we can issue reward points. Please let us know if you would prefer the reward points instead.

    For the ticket xxxxxx

    We apologize for the long wait, and appreciate your patience.

    Due to the pandemic, we are experiencing a backlog in fulfilling replacement requests. At this time, we are looking at a year turn around time.

    We sincerely apologize for the inconvenience and frustration caused by this delay. If you would like to continue waiting, you may follow-up with us in another few months. However, if you do not wish to wait we can issue reward points. Please let us know if you would prefer the reward points instead.

    For the ticket xxxxx

    We apologize for the long wait, and appreciate your patience.

    Due to the pandemic, we are experiencing a backlog in fulfilling replacement requests. At this time, we are looking at a year turn around time.

    We sincerely apologize for the inconvenience and frustration caused by this delay. If you would like to continue waiting, you may follow-up with us in another few months. However, if you do not wish to wait we can issue reward points. Please let us know if you would prefer the reward points instead.

    For the ticket xxxxxx

    According to the shipping courier, your package has been delivered.

    Your tracking number is xxxxxxxxxxxx

    In case you have not received it, we recommend you contact _ for further help. You can find their contact information here.

    https://www.fedex.com/en-us/customer-support/contact-us.html

    Best regards,

    Oscar

    So, the redemptions were from 2014 (yes over 8years ago). I have contacted and contacted, left message after message. Not only did they state as above, I should only contact per one Open ticket at a time but received another email stating they contacted me 5 Days ago and I haven’t responded (the nerve after 8 years to complain about 5 days). They did send me another card for one never fufilled not sure about the value but sure it isnt as good! I think the Government needs to get involved about the selling of Cards not yet fufilled! Please don’t use my name or email!

    Reply
  2. I have a redemption from last year, from September. I happened to be looking at the status of all my redemptions, and found this particular one closed, with no action from me. I received no email (and I did check spam folder) requesting that I respond to them about this particular redemption. I was able to re-open this ticket, and now it lingers with several others. The product these tickets are from are the WWE sets like Revolution, Select and Chronicles. I have also noted a high number of redemption cards in these products. I suspect Panini was not ready to handle the newly acquired license for WWE, so I got many, many redemption cards.
    I had several redemptions for WWE products from Topps, and they where sent to me in no longer than a month. With Panini, my longest outstanding ticket is from early 2022. After reading their new policy change concerning redemptions, I get the feeling that I will never see these cards. I also get the feeling, that I will not be supporting Panini products much longer. Luckily for me, I have other card interests besides Panini WWE products, so it is their loss in the end.

    Reply
  3. I received a redemption for 2021 Panini Prizm Draft Picks
    Draft Picks Autographs Blue Ice jamarr chase numbered 14/75 and I got the redemption around time product released. After the 90 days I put in a ticket. I am still waiting. He had other autographs in many other products released after Prizm. I was told that Panini was waiting for the athlete to sign. Obviously not true since there have been other autographs even non sticker ones. He won rookie of the year so card value should be extremely high. I was offered a replacement and it has been almost 6 months additional since then I am still waiting. It is sad the State of the hobby now there is no competition. What is so wrong with 3 or 4 different companies all with a license to produce cards of one sport. Thought there was anti monopoly laws. More companies would make it easier for lesser redemption. It was nice when ⁶ a box. Products like Fleer legacy with an autographed hat per box. Had some amazing players and I don’t remember many redemption if any. We should not only sue but also boycott Panini if that happened the loss of revenue would force the company to change.

    Reply
  4. SCAMINI KNOWS EXACTLY WHAT THEY ARE DOING—HAVE ANY OF YOU BRIAN SURGEONS FIGURED OUT YET THAT WHY YOU SIT AND WAIT FOR YOUR CARD (BECAUSE THE ATHELETE HAS NOT SIGNED IT) THE SAME ATHLETE AND SCAMINI HAVE MANY MANY CARDS SIGNED IN MULTIPLE HIGHER END SETS AND FIRST OF THE LINE—–TELL ME HOW IS IT POSSIBLE AS YOU WAIT FOR FOR PLAYER X TO SIGN A REDEMPTION CARD FROM 8 MONTHS AGO, PLAYER X HAS SIGNED MULTIPLE MULTIPLE CARDS FOR NEWER HIGHER END CARD SETS——THIS IS EITHER THE BIGGEST SCAM IN THE WORLD (REDEMPTION CARDS IN THE LOWER END SETS WITH NO TIME FOR PLAYER X TO SIGN YET PLAYER X IS SIGNING CARDS THAT ARE NEWER THAN THE OLD REDEMPTION CARD) OR PEOPLE MUST BE FORGING THE ATHLETES NAME——-THIS WOULD BE THE EASIEST—-EASIEST CASE TO WIN IN A COURT OF LAW—–IF SCAMINI AND PLAYER X HAVE EVEN ONE UNFILLED REDEMPTION CARDOUT THER——–THERE BETTER NOT BE ANY SIGNED CARDS OUT THERE IN ANY AND ALL PACKS AND NOT JUST SCAMINI PRODUCT LINE BUT TOPPS. BOWMAN ETC. I GUARENTEE EVERYONE OUT THERETHAT AS YOUWAIT FOR YOUR REDEPTION CARD THAT PLAYER X IS SIGNING NEWER CARDS——–SHOW THAT AND SCAMINI HAS LOST THERE CASE.

    Reply
  5. I have been waiting for a 2021 Gavin lux mosaic auto since 12-20-21. I call and call and they keep saying I will be getting my card soon. one agent offered me a pack of sparkle football, I told him that I want a special auto of a top ten first round draft pick in baseball, I cannot get anywhere with these agents that answer these phones. I don’t know what to do. I believe Lux was the 10th pick in the first round.

    Reply
  6. I sent in a redemption card back in 2012-13. Panini America kept telling me the card hadn’t been signed yet. They were waiting on Sidney Crosby. It was a very expensive card /25 Trophy Winners Signature. That went on for month’s until I finally asked for a card of equal or more value. Preferably an NBA or NFL Card with a low number, Rookie with Auto and Game-Used Materials. Something over $600+. That got me no response. I kept writing them and spoke on the phone several times as the months and years went by. On Sunday I received a yellow envelope with 2 cards in it from Panini. A small letter came with it saying Dear Valued Collector, Thank you for your continued support of Panini America, Inc. and your patience. Unfortunately, we are unable to provide you with the redemption card that you have entered into your Panini America account. Please accept the enclosed replacement card, which is of equal or higher value, and our sincere apologies. I looked up the price range of the cards they sent me. They are worth about $15 between them. I don’t really know what to do next. We are talking 10 years and now they send me these two cheap cards.

    Reply

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