Panini Redemption Update 2021: Lawsuit, Time Frames, Replacements


FULL DISCLOSURE: We have nearly one dozen Panini Redemptions pending with Panini. 

Panini Redemption Update 9/29/2021: Panini says it will “continue to fulfill expired redemptions if we still have the actual card in stock; for cards that are no longer in stock, collectors will continue to receive 50 percent value in Panini Rewards Points as determined by Panini.”. We just received a Shaq card back last month but still have a handful of cards pending with Panini over 3 years old.

*Panini Redemption Update 10/01/2020: We have not received any of our redemptions since our last update (3/25/2020) and customer service refuses to provide an answer… we have around 20 redemptions pending with them… we encourage anyone who has been screwed by these guys to join the Panini Redemption class-action lawsuit.

*Panini Redemption UPDATE 3/25/2020: Our personal redemption backlog is piling up and we have not received one back for quite some time. 

*Panini Redemption UPDATE: As of 11/18/2019 we have received most of the Luka Doncic redemptions back. It took a while but at least we got them.


Shohei Ohtani - Trae Young - Luka Doncic - Justin Herbert - Mike Trout - Zion Williamson - Michael Jordan - Alex Ovechkin - Tom Brady - Ja Morant


Here at, we believe that knowledge is power and we strive to be the best source for card investing news and research. We want the people who share our passion for cards to be able to collect and invest with peace of mind.

Trending: Buying Michael Jordan Cards Are A Great Investment

So, when something happens that calls into question the honesty of a major supplier of cards, we want to make sure our readers are protected and informed.

Panini Redemption
Example of a Panini Redemption



Before we get into the controversy and the lawsuit it caused, let’s cover some basic background. Panini America is a U.S.-based subsidiary of the Panini Group, based in Modena, Italy. Founded in 1961, this global company has over 1000 employees, $640 million in annual revenue, and is one of the biggest players in the global sports trading card market. Today, they make some of the best high-end collectible cards.

Trending: Best Lebron James Rookie Cards

Redemption cards are a contentious issue when it comes to sportscard collecting. To have signed cards available for sale, trading card companies have to send the cards to athletes to be signed. When the players don’t sign the cards in time or don’t send them back to the company, playing card companies don’t want to give up the revenue, so they insert IOUs called Redemption Cards into their packs. Sometimes these cards are redeemed for the real card quickly, but sometimes it can take years. Even worse, in some cases, the card you get can be a different card that’s less rare and less valuable than the one you’ve been promised.



panini redemption update

The law firm of Martzell, Bickford & Centola has filed a class-action suit alleging that Panini America hasn’t been fulfilling its redemption cards or honoring its promises to consumers. Lawyer Michael Roche hired the firm to file the suit on behalf of Panini America customers who tried to have their redemption cards fulfilled but didn’t receive their promised memorabilia, even in the extremely wide 4 to the 8-month delivery window.

Not only are the cards not being sent to customers on time, but Panini doesn’t actually guarantee the exact card or even the same player promised by a redemption card. They reserve the right to replace the promised card with a “comparable” card, with little detail on what they consider comparable (more on this later).

Mr. Roche claims to have knowledge of collectors who have many unfulfilled redemptions. Some collectors have been waiting up to 2 years without receiving promised cards, more than 3 times the maximum wait promised by Panini America. Even worse, when replacement cards are sent, the cards are apparently of far lower value than the ones promised by the redemption cards.

As a result of these anti-consumer behaviors, Panini America is being sued in accordance with the Texas Deceptive Trade Practices Act, as well as a variety of other state laws.



In defense of Panini, we understand that signed cards aren’t entirely under their control. Sometimes players take longer than planned to return the signed cards and sometimes they just don’t sign as many as promised. There are factors that Panini can’t control. Also, the policy of compensating customers with “comparable” cards is, in theory, a nice thing to do to make sure that customers aren’t left with nothing when an athlete doesn’t honor his or her commitments to signing cards. With official wait times of 4 to 8 months, it seems Panini recognizes the logistical difficulties of the situation.



With Panini and the customers suing each disagreeing over where the blame lies, we turned to other parties not involved in the suit to get other perspectives on the story. Unfortunately for Panini, what we found doesn’t cast them in a very good light. An article on seems to echo many of the claims made by the people suing Panini. The writer of the report in question says he knows that Panini says that athletes, not signing cards are the reason for delays and substitutions, but he goes on to question that excuse, as he’s been waiting 15 months for his redemption card to be fulfilled. He notes that as Panini makes these claims, “new cards are released in different forms, many of which are autographed by that same star in question.” The writer points out that these issues seem to happen most often with the most valuable cards and concludes that “Panini is using excuses that are completely invalid.”

Must Read: Best Sports Cards to Buy Now

Another take on this issue comes from Sal Barry at In a story that’s becoming more and more familiar as we look into the Panini redemption card controversy, Mr. Barry pulled an Akim Aliu rookie card redemption card from a Panini pack and waited 4 years without receiving anything from Panini. He had to launch a social media effort to publically get Panini’s attention before he finally received a card. He says that “what disappoints me, though, is that if I hadn’t been a borderline pest on Twitter, nothing would have come of this.”

However, rather than the very valuable card from a 7 card set promised by the redemption card, Mr. Barry received a replacement from a hundred card set for a much less valuable and less popular player. Sadly, this seems all too common.


What real customers are saying

I received my Luka rookie card in 8 months give or take a few weeks… the only complaint was the right bottom corner was tweaked.” Tom Q. – Chicago, IL

Some players seem like they take their good old time to sign the card while others get it done right away… the length of redemption times just depends on the player in our experience. Bobby Gamblin’s Card Country – West LA



Here at Gold Card Auctions, we’re card experts, not legal ones, so we don’t know how this lawsuit will shake out, but if you’ve had issues with Panini sending you lower value cards or not sending you cards at all, it’s possible you may be able to join the lawsuit against them.

We received this comment below in regards to the case:

We filed a class action against Panini for its failure to honor the redemptions. We originally filed the class action in February 2019 and under the Class Action Fairness Act in federal court in Texas.

The Class Action Fairness Act requires that the case be over $5 million for the federal court to have jurisdiction. In March 2019, Panini filed a motion with the federal court asking that the court dismiss our class action. Panini argued that the federal court did not have jurisdiction because the case was not over $5 million. Panini also argued that the class members did not have a cause of action because 1.) the lack of redemption is the fault of the athlete who will not timely sign the card; and 2.) Panini does not guarantee that there is an autographed card in the sealed package, the purchaser buys the package anyway, and so the purchaser is getting what they paid for.

We do not agree with Panini’s analysis and we filed an opposition to the motion to dismiss. In May 2020, the federal court finally ruled on the motion, after it was under submission for over a year. The federal court determined that it did not have jurisdiction because there is no proof that the case is over $5 million.

We will re-file the lawsuit in Dallas state court where there are no issues over jurisdiction. We expect that Panini will file the same motion to dismiss arguing that it cannot be at fault because it does not promise that an autograph redemption will be in every package.

We have teamed up with Heather Davis and Amy Carter with the Carter Law Group from Dallas and we will soon file the suit in Dallas state court. If you would like to be a part of this suit, please sign the attached contract and return it to me by email.

Please call or email me ( or Adam Thomas in my office ( if you have any questions about the lawsuit, the contract, or anything else. We look forward to the continuation of this suit in state court.

Also, please provide Adam Thomas with the following:

The redemption you pulled.
The date you tried to redeem the card.
If you ever received a replacement card.



We’d advise that you hold off on acquiring any new redemption cards from Panini while we see how this situation plays out and whether Panini will change their policies around redemption cards. However, with their real, printed cards, we don’t see the loss of value as they’re still some of the rarest and most sought after cards on the market. We’ll keep you up to date if this scandal starts to affect the rest of Panini’s business or card values.

We’re going to be staying on top of this story as it develops and we’ll bring you regular updates as the situation unfolds.


Panini Customer Service

  • Online:
  • Online Panini Ordering Questions? email or call 1-817-662-5205
  • To check the status of your Panini Redemption or to report a damaged card please dial 1-800-852-8833 or please email
Sports Card Investor - Trusted, sports card investor who is dedicated to helping his loyal readers maximize sports card portfolio profits.


  1. I have redemptions dating back to 2011. Almost 9 years now. And they turned off my ability to ask them questions on the my redemption status page. Let’s not forget the Panini Reward Points. That’s just as bad.
    Always higher end product. I purchased 7 boxes of one particular product. Each box was to have 1 memorabilia card AND 1 autographed card.
    6 of the 7 boxes I received point cards. 150 pats each. Have you seen the selection they have to choose from. I’ve already sent my info to that law firm. Something needs to be done

    • I am still waiting on FIVE Jimmy Butler rookie cards, and about 10 others from 2011-12 XRC redemption rookie draft. I email them about every six months asking for an update or possible upgrade and NEVER hear back from them.

    • panini is good ……. what you guys are saying. don’t you know its a pandemic…. of course it may take longer you gotta give them a chance and of course its up to the player they have to wait for them to sign it…. please note that cards that are won via redemption especially the ones that have real signature and not sticker signature or jerzey patches are basically made to order. the moment you place scratch the surface to get your redemption number than they have to have the player sign the thing and get back the card…. if you guys having trouble understanding…. go watch a youtube video of them making a card (especially the video with the signed auto card from an actually hockey stick

      • I lost brain cells reading this John, that might be the most asinine thing I’ve heard about redemptions. The cards are sent to the players to sign BEFORE THE PRODUCT RELEASES. Not after the redemption is submitted

  2. Of course you got most of the Lukas back. Panini is much faster about returning rookie redemptions as they have opportunities to have them sign. The problem has been veteran redemptions. They make cards for veterans that don’t need to be in the checklist with no concrete plans of ever fulfilling. I waited well over a year for a dalvin cook buyback and was told they don’t have any available even though I saw his on card signed honors auto released after they told me they don’t have his auto available. Dont use your experience with one player as an more than anecdotal evidence do not suggest people to buy redememptions not even all rookies sign quickly.

      • I have been waiting over a year for my purple obsidian fernando tatis jr. auto ! They know the values of these cards and thats why i believe a lot of us will never see them! Panini has done nothing for me just trying to get me to take a “random” replacement! If panini is truly waiting for cards to be signed why are there set lists and odds on the boxes/packs of pulling these cards? I think PSA or some other 3rd party company should have to see some proof of the card, set/declare a value of the card or even hold the cards themselves in order for any redemption card bs to go in a pack ! I also think the windows for receiving the cards are too big. You could pull a redemption while the player is hot and upcoming and then not receive the card until a year later and he had been released for the league or has a career ending injury! Its all a big scam so panini can keep money in their pocket and send their customers on a wild goose chase! Sign me up for the lawsuit or better yet lets just take what is ours and storm the panini headquarters !

        • We have a love-hate relationship with these redemptions as you usually can get the redemption on ebay much cheaper vs the value of the actual card BUT it takes forever to receive…sometimes the player just takes forever to sign the card so in all cases it isn’t always Panini fault..

          Wendell we suggest writing to the Padres owner or head office… we have done that with a few players and it seemed like it actually got done most of the time.

    • Been waiting over 2 years for a Kobe Bryant prizm auto redemption, when they have been released in every new release , can’t understand why they wont fulfill, been in contact with CS . when he passed away , and they stated I’m in a waiting list ??? Lmao

    • You guys are assholes, crying over a Kobe auto, you pulled 10 days before he tragically died. How the hell do you expect to get the card filled. Bunch of idiots. I mean really.

      • They aren’t crying over Kobe. They are crying over the fact that the company is constantly promising things that if something happens they cannot fulfill. The truth is, there should be no redemptions. They should only be able to sell their product based on what they physically own. The chase of that product is why customers buy their product and then they are not making good on a product that they are selling. The Kobe death shouldn’t factor in other than Panini promising something that they haven’t delivered.

        Kobe’s death is sad, just as that of his child and other people that were in the helicopter. But a person who was promised a product by a company and now cannot receive that product should get something that is equal value… Vlade Divac is not equal value. They want to make this right, give him a Shaq auto, a Curry auto, damn even one of the top 10 current players. Kobe is a top 10 player all time.

        These are some of the unforeseen circumstances that should make redemptions not allowed.

        • That is correct how many people have gone to prison for selling stock and bonds with out having them. Somehow panini has made fraud legal. I bet all those in prison for fraud would have waited untill panini made it legal. LMAO. i just sent in 4 redemptions today 12-3-2020. Ill go ahead and bend over now i guess

        • I don’t understand why the law suit never mentions the perceived value of a particular product was taken into account when setting the manufacturer pricing. Therefore, the practice is fraudulent and deceptive because the price of the pack/box/case of said product is generated with the possibility of finding an autograph of Player XYZ, when in reality those claims are false. It’s like winning the jackpot in a lottery only to find out the prize money is not actually not available, far less than the jackpot advertised, or the pay out will be paid when available without a definitive date. Would it be illegal then?

      • Justin you are a real ass&*$#, you know panini has sheets of stickers waiting to be slapped on cards, get out your flash cards and use your brain!

    • Hey Josh… you must be entering the wrong number… the only thing we can think of or maybe is it expired?

      If your 100% sure those are not the issues call Panini redemption customer service at 1 (800) 852-8833… cheers!

  3. I’ve been waiting 8 months for ( 4) David Montgomery auto/patch redemption cards. I originally had fairly good communications with Panini. I was told by Emily, (Panini Rep.)that the cards were returned after they were signed and would be sent to me within 10 days. It’s been 3 weeks and no cards. NOW it’s impossible to talk to anyone as the recording states our phone call is important to them. Who are you kidding, it’s been 4 days straight going to a recording. After 4 times hearing the direct line recording each time a recorded voice comes on asking for a telephone number to return your call. NO NAME MIND YOU. I’ve left many MANY voice mails with them. Return phone calls within 48 hours is nothing more than a JOKE.

  4. I waited 2 years for an Alex Bregman triple threads auto and refused to accept their replacement. I finally received the actual card from redemption which was a good surprise. About 2 months before they were all cheaters lol.

  5. Ha ha! I’ve been waiting 2 & 3 & 4 years for 6 different cards. 4 are pretty-very valuable cards from the same set- 2012-13 panini momentum basketball. I’ve seen, and been through, and endured everything from seeing the same cards as mine on their redemption report mailed-out spread sheet on their website, to being stonewalled, or ignored by their voicemail/answering machine, to their half page on my account status log- so I can’t see progress, or follow up, or complain. But, yet way back there was a time when I could, and did and was ignored again anyway. This all started with wax products that were discounted because they were older, and I was none the wiser about redemption cards. But; they accepted the codes for them, and promised them to me. There were, at that time even a couple others,( I bought about 6 boxes of them) and I received those in the 8 month time frame, but am still waiting for the other 4 from the momentum set. I sent them all at around the same time-Late 2015-Early 2016. 2 others-1 hockey 2016, and 1 football 2018. I pretty much gave up on them, especially since the last time I could email them, was not a nice email to say the least. I work hard for my money,and I don’t do too much but collect cards, and for a company that makes nearly a billion a year, and to not fulfill orders-AT ALL, is one thing, but then to ignore, and stonewall, and lie, and cheat, and disregard, and disrespect, and steal is about the worst of the worst! I asked them “How do you live with yourselves”- I didn’t count AT ALL on hearing back from them on that one. Thanks for letting me air my grievances. At least I got to do that in 5 years. Keep up the great work!!!

  6. I am waiting on a Kyle Shanahan auto (probably didn’t spell the name right) from 2017 contenders. I pulled the card on June of 2017 and panini made an offer of sending me whoever Aaron Dobson is. I declined. Now whenever I try to contact them they just say to wait for an email.

  7. I pulled a Kobe Bryant 2019-20 optic autograph redemption in February and I don’t know if I will get the Kobe auto since he tragically passed away. Would you happen to know if I would get the exact card?

  8. I have been waiting since 2/8/2019 for 5 2018 Panini National Treasures
    Quad Signatures Booklets – Vlad Jr. Tatis Jr Eloy Jimenez and Nick Senzel /10. Panini has not even had the common courtesy to email or call me back after numerous messages and emails left. I have read the prior emails in this chat and left a message on the customer service line you provided as well as emailing I hope he will respond.

    • he should respond… he is the only person at Panini that was helpful… man that is a long time… 3 autos to makes it longer I bet… nice card though… hopefully Senzel comes around this year

  9. The email and phone for the class action is invalid. Any updates? I’ve been in contact with mr ermich and customer service multiple times about 19 open redemptions about 8 months old now.

  10. I pulled a Zion Williamson Redemption card from optic. It’s a Rated Rookie signature blue and it’s out of /49, do you think I will have a problem getting that card?

  11. I have been waiting on a Cody Kessler rookie auto since 2016. Also an Orlando Arcia rookie auto since 2018. I asked for a replacement 4 months ago for both. They said 4-6 weeks for replacements. That too is a lie. I waited 5 years for a Julio Jones rookie auto as well before asking for a replacement. The replacement was far less valuable and a player I never liked/wanted. After waiting 5 years, you would think they might do something to make it up to you. Another issue if people pay attention, your will see newer products release that will have the players autograph live in the newer product while you are still waiting on a redemption that Panini claims the player has not signed for a much older product. Its like they already got your money and they know you will ask for a replacement or even forget about it and they do not care. Its like being the 1st person to pay, and the last to receive in some cases. Glad this lawsuit is happening, but do not forget about Topps….they do this garbage as well!

  12. Redeemed a Dave Montgomery a benny snell and a gardner minshew…that was back in Nov 2019…still awaiting..

      • Yea ive been getting really inpatient with this bs…i opted for replacement on the Montgomery n Snell…thinking i would get a response but that was months ago…i want the Minshew..i laughed at the option for panini points..nothing is hardly on there..need to put packs or something worth getting points for…but yea this is bs..

  13. 13 months ago I redeemed an (18-19 Donruss Optic, Signature Series “Charles Barkley” card#100 . I already see (19-20) Charles Barkley redemption cards out there now, does that mean I won’t receive mine?

    • Talked with panini CS the other day- they’re awaiting a return to the workplace (as opposed to working from home) to mail out redemptions…supposedly. Anyone here know when Texas will/has allow(ed) nonessential employees back to the workplace?

  14. I pulled a numbered kobe auto in 2018. Emailed panini and made complaints on several occasions, where no one has gotten back to me. Now I’m unable to check the status of redemption nor contact panini whatsoever. I’ve received less valuable cards within a week but anything worth anything I still haven’t got and never will (rip kobe and his daughter)

  15. Yikes! This is incredible. I have many redemptions dating back to 2013. I have been in contact with Robert Emrich from Panini since Jan. He has been responding back. But have not received any redemptions back yet. Such a bummer. One is a Giannis for my 9 year olds birthday. As of the past few weeks, I can no longer access the webpage to check the status of my redemption requests. What’s up with that? I am a filmmaker…. maybe time for a documentary?

  16. We need to BOYCOTT! If we keep buying they will never change their ways! I have several redemptions as well. OBJ /49 RC is just one.

    • Finally, the first person I have seen say this. And you are exactly right. Unless this is done soon there will be no card hobby left. May take a few years but they will ruin the hobby. I have spent a great deal of time researching all of this and I’ve watched as it has already begun unfolding and this goes well beyond panini. This whole industry is going down. The major rise is one of the largest indicators. I suggest trying to look into the actual cause of the rise and it’s not the pandemic. This will continue bc they know that no other card company provides the quality cards that panini does. Or let me rephrase “does with DID”. They know consumer’s have little options for shopping around. So they think that collectors will put up with it bc really the only other option is to stop buying. They are using the death of Kobe as an excuse for the thousands of other cards that remain “unsigned” from other athletes. I think most ppl understand why they won’t receive the Kobe redemption. However this is about the thousands of other athletes that continue to put out cards in countless other products that panini sells long after unfulfilled redemptions. The newest terms say they max the value of redemptions at $1,000 value. It’s funny bc in the same breath they are selling “signed” nft cards from various athletes for thousands up to and over half a million on block chain. Yet can max the value on a redemption at 1,000$. They are ruining the hobby and this is just one of the many things that are going on. Put it all together. Pushing consumer’s away while they line their pockets as much as possible untill eventually ending in a complete boycott or crash of the hobby. Keep in mind some ppl use this hobby as retirement and I understand you enter at ur own risk but when the company is creating unnecessary Inflation and purposefully misleading consumer’s for their own gain out of pure greed it is a disgrace. Unfortunately most will not know enough to sell before this all locks in and will lose tremendous amounts of money. Inflation will always be there but what they are doing is beyond normal business practices. It is greed. When the collector is no longer putting the value on the item and the very company that sells the product starts to value the product beyond the collector this creates major Inflation. Then factor in a fake influx of “collectors” and “rise” in value based off of this. Then new ppl will join the hobby based off of this baseless information which will create the need for a crash. Because you will have more selling then buying. Simple economics. It’s the new type of Ponzi scheme with a twist. They LITERALLY turned the market into the definition of a PONZI SCHEME and then added a few extra snarky businesses practices to benefit even further. Redemptions were them dipping their feet in to see what they could get away with. And now they have created a whole fake market based on nothing . How about this one Scalpers THAT WORK FOR THE COMPANY jacking blaster boxes up to hundreds , clearing shelves to attract new buyers thinking the market is on fire. Panini claiming they don’t actually Gaurntee any signed autos on the box so therefore the consumer DOES actually get what they receive!!? That’s literally them admitting to ripping off consumer’s and what did the federal government do? They passed the buck and turned a blind eye to it. So they continue and now they think it’s legal. Well I guess in a sense it is just not for the average Joe. If people really knew just how dirty this hobby has gotten, there would be no one left. It’s worse than the stock market bc to panini the Government just gave them the ok and really, there’s no regulations .At least if there is, it’s not in the consumers interest that much is clear. It’s become a casino. And the house always wins. It’s like buying a lottery ticket thinking the odds are 1 in 2 and then finding out after you bought it there’s actually 1 in 300 odd of getting a “prize”. There’s a reason the wording on the back of the box/pack says “odds of finding per pack” .Then when they can’t get anymore money out of it they will sell the company off or beging to slowly create a market crash. Either way the crash will happen just depends on when ppl realize what’s actually happening. There is so much more to this industry than the average collector realizes. It’s very dirty and there’s much more going on then I have stated. Some corporate guru somewhere realized this is one of the few untouched markets left and saw a hidden gold mine. It was bound to happen I suppose.

      • Al, interesting to say the least… in a tight summary why do you think the card market is finished?

        Our take: the card market is not finished. Although it appears the best cards are starting a rebound don’t be fooled as we will know much more in a few months when the FEDS cut off the money printing machines. We expect another dip but not a crash (although a crash could happen). If we can survive the Fall of 2021 we feel a new upward trend starts in winter 2021/2022. cheers!

    • I’m in the same boat as many of you. I have a Kobe 1/1 auto redemption and it has been nearly 2 years since I redeemed it online. I’ve called Panini CS on several occasions to inquire about status. The standard line is to wait for an email update. I don’t want a replacement/alternative, I want the card to give to my son. There have been numerous other Kobe on card autos issued and on ebay the past several months since his unfortunate passing. After spending thousands of dollars busting packs, you finally get a good pull and then get stonewalled by a billion dollar company. It is a disgusting abuse of the customer and not in good faith! Any advice? Small claims court?

  17. I will never every buy Panini again, I have redemptions under their old website that I can no longer access. Over six football redemptions that are over 8 years old. I have tried numerous attempts to reach customer service with no avail. At one point I reached someone and the guy answered and hung up on me. I blasted them on Twitter and Panini is a joke. I will never purchase a product from them again. The value of the cards don’t matter to me, but the principal of their business practice does. I have told my local card shop – to not even bother carrying their products cause I will no longer purchase, and have told others the same.

  18. I have MULTIPLE redemptions dating back as far as 2014. I have spoken to people, given lists of players I like, teams I like etc… never sent replacements. But the real problem is a Prizm Silver Kyler Murray Auto from November that was damaged. I sent in on 11/19 and have received zero responses. I just used the email above in this thread. We’ll see if that helps. Also, it sucks when a card PREVIOUSLY had value but because they never sent it, now its a $1 trash card, like 2014 SPs from contenders I never received. And of course if they replace it today, they give it the lowest possible value they can justify. frustrating

  19. I have 2 dating back to 2013. I got a couple thousand dollars worth of AJ Browns that are 6 months old. You would have an easier time reaching the Pope than anyone at Panini.

    • LOL, that one srsly made us laugh out loud! Unfortunately, you’re right and when you do reach someone the answer will be 99% of the time cookie-cutter… #cry

  20. Yup. Same old story here. Waiting since Nov 2019 for a Bagley iii Cornerstone RPA. Have sent numerous messages through their website “response” system – not a single response and their customer service ph# goes to voicemail….ugh

  21. Panini has a acquisitions department that bought a card from me off Ebay. I sent a note saying you’ll get the card when I get one of my redemptions. I thought about it. Didn’t know they had such a department.

  22. I received the contender Zion Williamson green Shimmer Premium Auto Redemption I’ve been waiting over for months now for it at first I did get responses as well and now they have stonewalled me and don’t respond to anything my wife and I have taken it upon ourselves to email everybody we can find the email for the entire company and we will blast it on Facebook and Twitter and Instagram and I can’t wait a week and this is not going to happen to us or to anybody else this is ridiculous join the lawsuit the best we can do

  23. I have been collecting sports cards since I was 8 years old back in 1990 and as much as love the hobby, this bullshit the card companies are pulling jerking their hard working and paying customers around on cards they are owed and entitled to has me on the brink of saying goodbye to the hobby that I loved so much for 25 plus years. Its really sad. There is no other way to describe what is happening other than FALSE ADVERTISING. When I purchase a box and it states right there in black and white that there is a guaranteed number of autographs and I get shorted an autograph and instead receive a worthless 150 points card, how can anyone call that anything else? I submitted a redemption for a 2019 Contenders Drew Lock Rookie Ticket Auto back in January. In early February I began seeing live versions of the card pop up on eBay. I started attempting to contact Panini in late February and have yet to get a single reply to any of my emails to their CS department. I also entered inquiries under the status of that redemption, however now when I log in, I don’t see the redemption at all, and all of my previously submitted and fulfilled redemptions are also gone. And when you call their CS number provided on their website you get a message saying that all agents are on other calls and places you on hold, but after only 15 seconds of being on hold it automatically forwards your call to a cell phone which goes straight to voicemail and the mailbox is full so you can’t even leave a message!!!! I mean seriously, WT actual F?!?!

  24. This redemption thing is bs!!! i have been waiting for some well over a year. I have reached out via voicemail,e-mail and have never received a response. I have read a couple of articles that Panini is being sued over this. And before you could actually see your redemption’s you had in now mine are completely gone. Has anyone else had this problem? Also no one will answer a phone there. I think i’m just going to stop spending the $10,000 to $15,000 a year on thier garbage!!!!

    • Yup pretty ridiculous. Mine’s even worse because I found my card in one of those mailout notices back in January – same card# and set – and still haven’t received it.

  25. I just bought a Drew Lock Rookie Kings Redemption on eBay. From all the comments on here I’m starting to wonder if I made a mistake lol. Should I not even bother sending it in?

    • Well, to be honest, you might want to consider putting it back up for sale unless your OK with maybe waiting up to a years time… we have always got our exact card from Panini Redemption but the wait time is through the roof right now with COVID… be prepared for a LONG LONG LONG WAIT.

    • Considering I redeemed a Drew Lock RC auto out of Contenders that’s selling for $600 and up, and there are live copies all over eBay yet I’ve been waiting over 6 months and can’t get a hold of anyone, I would say that you made a mistake

  26. Note: No more buying redemption cards off eBay.

    Thanks for the advice! Looks like it’ll be going back on eBay

  27. So any word on that class action lawsuit? Anyone get any football redemptions fulfilled so far? I’ve 18 open redemptions now for about a year….peanuts compared to how long some of you have been waiting- but this really isnt a coronavirus virus thing. This is a lack of respect for the customer thing. All of us have been waiting since well before covid for our redemptions. What exactly can we do about this?

  28. In just received an email telling me to wait another 120 days for the first time using redemptions. I now have 2 in processing with them.
    The first card I redeemed does not say anything about being an auto, so why would there be another 120 days wait for a card with no autograph? 1st redemption ever and it seem like a load of crap with having to wait so long just for a card,
    Redemption 20 – 03 – 20

  29. I wish I had seen this thread earlier. Bought a redemption and tried to create an account in order to redeem but I do not receive a confirmation email in order to create it. You can’t seem to even contact them without an account. Live and learn I guess.

  30. I called over 100 times yesterday and didnt get anyone to pick up at panini customer service. I emailed robert emrich, got an automated email in response- he took another position– wtf. I have 20 open redemptions over a year old now and I cant get ahold of anyone at panini. What can we as customers do about this?? We’re left holding the bag while panini takes our money with false advertising about autos and rpas etc in each box. I’m getting quite frustrated and furious at this point.

  31. Has anyone had any luck with there older redemption cards. I have 6 cards that are from 2011 and 2012 that are still ” in progress” and have had 0 luck ever getting a hold of paying. Can anyone help

    • I had multiple redemptions from 2011/-2013. Robert Emmrich gave me Panini points for them. Though I heard he is no longer in that position…. I am not sure who to contact.

  32. Thank you for contacting Panini America. I have taken a new position, if you have a customer service inquiry please contact Chase Henderson ( or Emily Brooke (

    I’ve emailed these 2 twice with no response. Panini is ripping us all off.

  33. As you know, we filed a class action against Panini for its failure to honor the redemptions. We originally filed the class action in February 2019 and under the Class Action Fairness Act in federal court in Texas.

    The Class Action Fairness Act requires that the case be over $5 million for the federal court to have jurisdiction. In March 2019, Panini filed a motion with the federal court asking that the court dismiss our class action. Panini argued that the federal court did not have jurisdiction because the case was not over $5 million. Panini also argued that the class members did not have a cause of action because: 1.) the lack of a redemption is the fault of the athlete who will not timely sign the card; and 2.) Panini does not guarantee that there is an autographed card in the sealed package, the purchaser buys the package anyway, and so the purchaser is getting what they paid for.

    We do not agree with Panini’s analysis and we filed an opposition to the motion to dismiss. In May 2020, the federal court finally ruled on the motion, after it was under submission for over a year. The federal court determined that it did not have jurisdiction because there is no proof that the case is over $5 million.

    We will re-file the lawsuit in Dallas state court where there are no issues over jurisdiction. We expect that Panini will file the same motion to dismiss arguing that it cannot be at fault because it does not promise that an autograph redemption will be in every package.

    We have teamed up with Heather Davis and Amy Carter with the Carter Law Group from Dallas and we will soon file the suit in Dallas state court. If you would like to be a part of this suit, please sign the attached contract and return it to me by email.

    Please call or email me ( or Adam Thomas in my office ( if you have any questions about the lawsuit, the contract, or anything else. We look forward to the continuation of this suit in state court.

    Also, please provide Adam Thomas with the following:

    The redemption you pulled.
    The date you tried to redeem the card.
    If you ever received a replacement card.

  34. Been waiting 2 years for my card… Tried calling hundreds of times (never reached anybody). Nobody has responded to my “responses” on the customer support website. I emailed Emrich and now Chase and Emily. Definitely VERY frustrated with this company.

  35. EVERYONE here should join in on the class action lawsuit v. Panini America. Make them answer for their deceptive business practices. Get what you paid for. Hold Paninis feet to the fire. Let Panini know that a monopoly on the market does not mean they can get away with short changing their customers. Enough is enough.

  36. Its been a year for me waiting on 4 Rookie Jumbo Patch Auto’s out of Origins Football. Crazy…I wouldn’t consider a redemption worth anything at this point. What a bummer

  37. I currently have 17 redemptions pending, most of them in the 12-24 month range. Emailed for replacements in January and was told 4-6 week wait to swap them out. Late August, still 17 outstanding and no sign of movement.

  38. Due to the current pandemic, we have a backlog of redemptions that we are working through and are currently unable to provide specific updates on redemption and replacement requests. Please note that if your redemption has already reached 120 days and you have requested replacement, we will handle your request in the order in which it is received. Your redemption will be replaced with an equal value card from the same sport as your redemption and is determined by current Beckett values or ebay sales if a Beckett value is not available.

    Ema from David shoupe assistant manager customer service regarding redemptions….

    Using covid as the excuse meanwhile new products and redemptions are being put out on the market. They’re knowingly releasing these products with a backlog of unsatisfied customers. Shame on Panini. It’ll catch up when this class action lawsuit comes to fruition.

    • Hey, has anyone had this problem? My redemption is GONE from their web site?! I paid $10k on eBay for it, entered the code a few weeks back, and it’s not there! This actually happened this spring and it was a tech glitch on their end, apparently, and Robert at Panini helped get it solved. But that was for a MUCH cheaper card, and now I’m in a serious panic…and nobody has yet gotten back to me! Thanks

  39. Waiting on 2 redemptions from February. There customer service is a joke! The should never put a redemption card in a pack without backup!

  40. The class action lawsuit v panini america is really gaining steam. There are groups on Facebook in which most if not all members have joined in. Panini us going to have to answer to their customers for lack of customer service, quality assurance and a failure to deliver on its advertised promises of redemption fulfillment. Its not too late to join, if you’ve been spurned by Panini.

  41. Their redemption program SUCKS!!!! You WILL be lucky if you ever get your card back signed, seriously! I’m doing another test, hoping I’m wrong/mistaken. I sent a Judge Auto redemption card in a month ago and hoping I get it back signed, but my guess is no I won’t. They will probably end up providing me with their lousy A** 150 points to purchase something from their lousy site. Have you ever attempted emailing them or even calling them. lolololololololololol. Their customer service absolutely SUCKS almost as bad as their redemption program. i wonder how many folks work there, I’m thinking no more than 3. Of course, they blame everything that’s going on with them on the fricken pandemic, whatever. Just like everyone else is doing because of lousy customer service…everyone is blaming their crummy service due to the COVID crap. Total BS! oh while I’m on it, another company that is right up there with this place is PSA (but that’s another story). Both of these companies ought to be put out of business. Off my soap box.

    • Hell, I agree. I haven’t had any businesses dealings with PSA, but panini is a shit company. I cant wait until this classaction lawsuit gets underway. Currently the law firm is collecting evidence (more) and compiling a list of issues well over $5 million USD that panini has failed to supply to customers. Panini is screwed. There really isn’t a way out for them- unless they declare bankruptcy, but even then i think they would have to pay off their classaction judgement when it comes…i have almost 30 open redemptions over 19 months old now. Can’t get ahold of “customer service”, no response via email. But hey- they can put out half assed products every other week and upcharge a stupid amount for sticker autos…of the same players im waiting on redemptions for. Fuck panini.

      • Al, I finally got ahold of a ‘real’ person at Panini, ’cause I hit the online sales number. Travis answered in 2 rings. He provided me with 3 phone numbers (of course, that didn’t work), and also the emails of 3 folks (Emily, Chase, Cody). I did receive an email pretty quick from Cody who said the same exact thing about wait 120 days and email back to receive a comparable card. By the time I receive the comparable card the player will have retired and the card will be worthless. We’ll see what happens at the end of 120 days. I also asked about a replacement card that was due to me back in 2012, they gave me 150 of their lousy ass Panini points. I looked at some of their pitiful cards that you can buy for points and they all suck the big one! Now their products are so fricken expensive, who the hell can afford to buy them. The Donruss football boxes just came out and I gagged over the price. Like you stated above – Fuck panini!

  42. I have at least 15 cards they have failed to redeem, a couple #/5. They go back as far as 2014-15. Thing that pisses me off the most is the same players have cards signed and are in product after my redemptions. So they pick and choose who they want to redeem. Redemptions should be outlawed, the hobby is getting expensive without knowing what you’re gonna hit in a box. Then you hit a big name but its a redemption you cant get. Or you buy an older hobby box and get an expired redemption, just as bad.. No more Redemptions!!!!

  43. Why should people have to reach out though? Shouldn’t Panini be reaching out to its customers? The problem is that they do not care!! and until they do I’m collecting Baseball and UFC cards from Topps. People need to stop buy panini products until they change their attitude towards customers.

  44. A few years ago I had a Kobe /10 auto redemption. After about a year of waiting I saw the exact card pop up on Twitter by some guy thanking panini csm for their help. I reached out to the guy and was told he was issued the card (I was waiting for) as a replacement for a different kobe auto. When I questioned panini I was told “too bad as your redemption had expired”

    • join the class action lawsuit v panini america. They need to be held accountable for the dexeprive business practices and not fulfilling redemptions.

  45. I have been waiting almost 4 years for 8 Kevin Durant redemptions finally he signed 38 different redemptions but none of the cards of mine but yet he signed cards in 2020 products for panini it’s BS

  46. The person associated with that email has taken a different position and it just gives you an automatic reply to email 1 of these 3 people.
    t Sonia Guardado (, Chase Henderson ( or Emily Brooke (

  47. I’ve been waiting since the end of Feb for 3 of my redemptions. What I dont understand is that 1 of them is not even an auto it’s a glass rj barret card case hit from absolute. Like what can possibly be the problem there? Nit like they have to chase rj down to sign it smh.The other 2 are vets. Anthony Davis and durant.. I’ve called over 100 times emailed atleast 40 and Twitter a few times on top of that. You would think someone would of got back to me? Sadly not the case whatsoever. Very unprofessional. I here this happening way to much mainly from panini. If they dont start fulfilling orders it will be very hard to keep customers.

  48. Panini is Fed Exing me some AJ Brown {5} redemptions in the last week that have been pending a year. First sign of life I have seen in a while.

    • we have reports that posting on our Facebook page under this article had some odd results of getting a card back a few weeks later… worth a shot

  49. We recently received the scheduling order from the Court and were given a trial date of 2/14/2022. We will email all clients any important information when we receive it.

    From the firm heading up the classaction v panini america. Yes, its slow moving but this is the American judicial system. Hang in there guys. This is going to be resolved and Panini will be held accountable. 100%

  50. Panni Waste is a fkn joke people should just stop buying their shit until they sent out every card owed to every collector I have been waiting over 3 years for a Vladimir Tarasenko Auto & they refuse to even reply to emails or answer my calls no idea why people keep buying their product teach them a lesson & stop buying their shit

  51. Hey Guys, I pulled a Kobe Auto from Chronicles Hobby 2017-2018. Been a few weeks but never heard back from Panini yet. What are the chances of me getting the card ??

  52. How about the 2012 National Treasures Probowl Letterman “case hit” set? Not redemptions, but the set was supposed to be autographed and panini inserted them w/out autographs, I still got the unsigned Tony Gonzalez I pulled lol

  53. I’ve been waiting on a 2020 Topps Chrome Luis Robert RC Auto and a 2020 Frank Thomas Fireworks Gold Auto , for several months now. Just says processing…….
    BULL$H** ….. SMMH

  54. I lodged a Kobe Superstar Signatures Auto Redemption in October 2014 and am still waiting. Whenever I send an email the rare response I get says they will know more inbthe coming weeks.

  55. Hi,

    I have two redemptions with Panini. I asked for a reward because nothing about the card and still nothing for the reward too. Please help me to take this company down.

  56. They aren’t just screwing people on redemptions. They are screwing people on specific cards being sold directly from the Panini America website, which completely circumvents their argument made during the federal lawsuit. I ordered Antonio Gibson 2020 NFL Instant #134 Base Card SKU: FB20-PI-0134-B1 on 12/1/2020. The system cut off my street from the shipping and billing address (which is not how I submitted it… believe me, my credit card company would not have allowed billing without complete information) and it never came. The confirmation of the order looks really jacked up like they have a screwed up tracking system, and when I went on the website to look for the order by number, it said it doesn’t exist. I e-mailed about joining the lawsuit.

  57. maybe we all should start a boycott on twitter and Instagram Panini pages let them know we not buying their shit no more until they hire more people to handle customer service questions quickly and fulfill or redemption

  58. I have a lot of pending redemptions. The timely longest one i’m waiting is a Doron Lamb Auto from the 2012 Crusade series (i redeemed this card on Dezember 7th 2013), The most amazing thing is that Panini produces new cards or series year per year and the same players are signing new cards instead of signing the older ones they have to (as promissed with the redemptions cards). I’m waiting since three years for cards of the NT Series Soccer. Some of them are really low numbered (d’5 / d’8 and d’10). All of them are autographed cards! Not understandable is that players sign cards for the mentioned series and they don’t do for other cards from the same series. This is really not understandable and proofs that Panini is not telling the truth. Example: I’m waiting for a 2018 Panini National Treasures International Treasures Material Autographs Bronze Gianluigi Buffon d’10 since July 12th 2018. They have some signed cards from a parallel set from this series. As a proof you can check the following ebay auction: item 372717487514 it’s from the same series but from a other parallel set (Colossal Set). Why can they have signed sets or cards and they don’t have them from other parallel series in the same set or release? This is just not logical and proofs that they are lying! I’m waiting as well for cards from the following players: Harry Kane, Jamie Vardy, Marco Verratti. They have signed a lot of cards sind 2018 and so it’s clera: Panini is unreliable and lying!

  59. I have been waiting on a Shai Gilgeous auto since 18-19 from the obsidian line, tried contacting panini about the status of my redemption card as there were 2020 auto’d cards of Shai Gilgeous in there new sets. I asked how it is that you can get those signed but not the ones from the previous year that many customers are waiting on. Typical Panini no response email or anything. They sure love to take our money but give zero shits about customer service.

  60. Look at all the Trevor Lawerwnce Redmeption cards being sold on eBay for 30k to 50k. There’s no way in hell I would chance thousands of dollars with Panini Redemption cards. I’ve had 6 cards sent for redemption going on 2 years now, and havent received the first card. Panini could care less what a person pays for the Redemption card.

  61. I also have an issue with my redemption even after 120 days and requested a replacement. There’s no response from panini support whatsoever, wether it’s by email or phone. Please help

  62. I redeemed a Ripken auto back in February 2020. Since May 2020, I’ve seen at least 6 redeemed versions on eBay. Makes zero sense.

  63. Honestly are we going to see our redemptions? I’ve been blasting them everyday on Twitter to get some kind of response since we can’t call, text, email, he’ll pony express would be faster!! We spend hard earned money on a stupid redemption card because they can’t collect a signature but need to stay on schedule with there releases….. seems like they need a different process or a major lawsuit to wake there Asses up!!

    • Hey Jeff, what we have done and had some luck with is contacting the team owner, PR, or management. We have done this via email a few different times and on at least 3 occasions the cards definitely saw movement. Just email the team’s PR staff explaining the situation. It’s not always Panini’s fault as players take a long time to sign the cards. This is pretty much the only way we have had any luck on tough moving redemtions.

  64. Damn why didnt i read this 2 weeks ago, i just bought a 2020 contenders optic p o y auto russell wilson /15 off ebay, i already submitted the code as well as 4 others i pulled from packs the wilson is the only one of value, i hope i get my cards.

    • Hey Matt we have had good luck with the 2 Russel Wilson redemptions we had as it seems he signs pretty quickly, we got them back in 10 and 12 weeks.

  65. I had a sheet written down somewhere a few years ago, with at least 100 “open” requests-some with several redemptions in the same request-dating back to 2010, when Panini started up, taking over Donruss, Score, Playoff, Hoops/Skybox and using their name on other defunct companies’ old popular products from the 90’s (Pacific Crown Royale, Select Certified…). So, back then I had well over a hundred unfulfilled players’ Rookie autographs-some worth a LOT if the card were to be actually produced (2014 Prizm Baseball Finite Black RC Dual Auto 1/1 a great example). Or the several Vkadimir Tarasenko Rookie Autographs that, at the time-I was thrilled to pull. Waited years on them and many other hockey cards and now, I suppose they don’t feel the obligation to-and maybe they’re exempt from having to-without the “exclusive” right to produce NHL cards anymore (why one company is granted a monopoly on an entire sport’s card production is a whole other issue, but the worst thing to ever happen for the Hobby–>even overtaking the “junk wax” bubble that they and Topps are apathetic to bursting again.
    It is time-consuming (likely on purpose) to access your account’s still pending redemptions, but getting a list printed out of every redeemed request yet to be fulfilled asap is a good idea. Taking their offer of rewards points has yet to be reflected on many cards when I tried that. And their rule of 1/2 the value on old redemptions needs to be addressed, as at the time they were entered, the codes to many of these decade+ old requests were entered PRIOR to their expiration date. But, in total-I estimated well over $10k in value of cards that if received (I am a Power Seller on eBay, specializing in the sale of professionally Graded sports cards), with that value jumping astronomically if taking into consideration the probability that many of these cards would have been received, sent into & received back already by a company such as PSA or BGS for grading, and their final value-especially amidst the current CoVid-assisted boom in sports cards & memorabilia interest, value, and sales—–>Panini owes a lot more than many probably realize. I’d like to be of any help in assisting with this lawsuit, as I predicted a major uproar over this years ago, and have plenty to be upset with in my own right!

  66. I bought a black diamond act like it was football from panini and I hid under Jefferson a Redemption card Justin Jefferson to Science Hill rookie card it’s been over a year close to a year I still haven’t received it I paid like $300 for like five or six cars I believe and when I send the Redemption back they sign for it and never got nothing I tried calling and leaving messages don’t get no call backs don’t get nothing it’s frustrating and you know it’s aggravating you get aggravated when you spend that much money on something you can’t get the card

  67. If someone could direct me in the right direction to call somebody to speak to someone about my Redemption card I really would appreciate it I’ve been collecting all my life I’m 47 years old in you know it’s a part of you spend a lot of money on something you know when you get something you want your you don’t even want you to meet your collectibles

  68. I am waiting on a lamelo a joe burrow and a Ja’mar chase I am now wondering if I will ever see any of them after reading all this. the burrow has been over 5 months Panini has never picked up the phone has never returned a call or answered a question or email…

  69. Just now hit a year waiting for a Juan Soto 2020 Absolute /99 signature. Not a life changing card, but it would be nice for occasional updates. Sent 3-4 messages to customer support over the past 6 months. Nothing.

  70. in 2012, i purchased a case of 2011 playoff contenders hockey from Blowout cards. the case hit was a quad Auto booklet of Ryan Johansson, Ryan Callahan, Tim Erixon and jeff Carter. not a drop dead, spectacular card but not ever pulling/owning a book card before, i would have really loved to have gotten it? after 10 years and the same email address, ive never, ever recieved a response from Panini? i have continuously contacted, emailed and phoned them dozens upon dozens of times and not even an offer of Panini rewards? im not losing my mind over this card however, the one that truly makes me is a redemption i pulled from 2013 Panini Rookies and Stars, team chemistry, Red, dual Auto /5 of Andrew Luck and Reggie Wayne? this could have easily been a 4 figure card pre retirement but now that Andrew Luck has been retired for 5 years now, its not even really worth persuing anymore? literally makes me sick and i would still love to have an Andrew Luck Autograph?

  71. I’ve been waiting for an Andrew Benintendi Rookie Auto/Jersey for over three years. The redemption phone line is NEVER answered and they never return calls. What upsets me most is that they were distributing new Benintendi autos in 2019, so they had the auto to make my card when I submitted in May 2018 and just didn’t do it. I have two others from two years ago that I asked for replacements for, and they still haven’t sent me anything. I’ve put in ten redemptions this year, and don’t expect to see any of them anytime soon.

  72. I’m waiting on a LaMelo Ball Donruss Rookie Signatures card I entered approx. 9 months ago. I have not received a single response to my kind emails nor have they ever answered the phone when I call.

Leave a Reply to Luke Cancel reply

Please enter your comment!
Please enter your name here