Panini Redemption Panic: Everything You Need to Know About the Panini Redemption and Lawsuit

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FULL DISCLOSURE: We have nearly two dozen Panini Redemptions pending with Panini. 

*Panini Redemption Update 3: As of 10/01/2020 we have not received any of our redemptions since our last update (3/25/2020) and customer service refuses to provide an answer… we have around 20 redemptions pending with them… we encourage anyone who has been screwed by these guys to join the Panini Redemption class-action lawsuit.

*Panini Redemption UPDATE 2: As of 3/25/2020 our redemption backlog is piling up and we have not received one back for quite some time. 

*Panini Redemption UPDATE: As of 11/18/2019 we have received most of the Luka Doncic redemptions back. It took a while but at least we got them.

panini

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Here at GoldCardAuctions.com, we believe that knowledge is power and we strive to be the best source for card investing news and research. We want the people who share our passion for cards to be able to collect and invest with peace of mind. So, when something happens that calls into question the honesty of a major supplier of cards, we want to make sure our readers are protected and informed.

Panini Redemption
Example of a Panini Redemption

 

WHAT’S GOING ON WITH PANINI REDEMPTION CARDS?

Before we get into the controversy and the lawsuit it caused, let’s cover some basic background. Panini America is the U.S.-based subsidiary of the Panini Group, based in Modena, Italy. Founded in 1961, this global company has over 1000 employees, $640 million in annual revenue, and is one of the biggest players in the global sports trading card market. Today, they make some of the best high-end collectible cards.

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Redemption cards are a contentious issue when it comes to sportscard collecting. To have signed cards available for sale, trading card companies have to send the cards to athletes to be signed. When the players don’t sign the cards in time or don’t send them back to the company, playing card companies don’t want to give up the revenue, so they insert IOUs called Redemption Cards into their packs. Sometimes these cards are redeemed for the real card quickly, but sometimes it can take years. Even worse, in some cases, the card you get can be a different card that’s less rare and less valuable than the one you’ve been promised.

 

WHAT’S THE CONTROVERSY?

panini redemption update

The law firm of Martzell, Bickford & Centola has filed a class-action suit alleging that Panini America hasn’t been fulfilling its redemption cards or honoring its promises to consumers. Lawyer Michael Roche hired the firm to file the suit on behalf of Panini America customers who tried to have their redemption cards fulfilled but didn’t receive their promised memorabilia, even in the extremely wide 4 to the 8-month delivery window.

Not only are the cards not being sent to customers on time, but Panini doesn’t actually guarantee the exact card or even the same player promised by a redemption card. They reserve the right to replace the promised card with a “comparable” card, with little detail on what they consider comparable (more on this later).

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Mr. Roche claims to have knowledge of collectors who have many unfulfilled redemptions. Some collectors have been waiting up to 2 years without receiving promised cards, more than 3 times the maximum wait promised by Panini America. Even worse, when replacement cards are sent, the cards are apparently of far lower value than the ones promised by the redemption cards.

As a result of these anti-consumer behaviors, Panini America is being sued in accordance with the Texas Deceptive Trade Practices Act, as well as a variety of other state laws.

 

PANINI’S SIDE OF THE STORY

In defense of Panini, we understand that signed cards aren’t entirely under their control. Sometimes players take longer than planned to return the signed cards and sometimes they just don’t sign as many as promised. There are factors that Panini can’t control. Also, the policy of compensating customers with “comparable” cards is, in theory, a nice thing to do to make sure that customers aren’t left with nothing when an athlete doesn’t honor his or her commitments to signing cards. With official wait times of 4 to 8 months, it seems Panini recognizes the logistical difficulties of the situation.

 

WHAT DO UNBIASED 3 RD PARTIES HAVE TO SAY?

With Panini and the customers suing each disagreeing over where the blame lies, we turned to other parties not involved in the suit to get other perspectives on the story. Unfortunately for Panini, what we found doesn’t cast them in a very good light. An article on ripoffreport.com seems to echo many of the claims made by the people suing Panini. The writer of the report in question says he knows that Panini says that athletes, not signing cards are the reason for delays and substitutions, but he goes on to question that excuse, as he’s been waiting 15 months for his redemption card to be fulfilled. He notes that as Panini makes these claims, “new cards are released in different forms, many of which are autographed by that same star in question.” The writer points out that these issues seem to happen most often with the most valuable cards and concludes that “Panini is using excuses that are completely invalid.”

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Another take on this issue comes from Sal Barry at puckjunk.com. In a story that’s becoming more and more familiar as we look into the Panini redemption card controversy, Mr. Barry pulled an Akim Aliu rookie card redemption card from a Panini pack and waited 4 years without receiving anything from Panini. He had to launch a social media effort to publically get Panini’s attention before he finally received a card. He says that “what disappoints me, though, is that if I hadn’t been a borderline pest on Twitter, nothing would have come of this.”

However, rather than the very valuable card from a 7 card set promised by the redemption card, Mr. Barry received a replacement from a hundred card set for a much less valuable and less popular player. Sadly, this seems all too common.

 

What real customers are saying

I received my Luka rookie card in 8 months give or take a few weeks… the only complaint was the right bottom corner was tweaked.” Tom Q. – Chicago, IL

Some players seem like they take their good old time to sign the card while others get it done right away… the length of redemption times just depends on the player in our experience. Bobby Gamblin’s Card Country – West LA

 

WHAT TO DO IF YOU’VE BEEN AFFECTED by Panini Redemption?

Here at Gold Card Auctions, we’re card experts, not legal ones, so we don’t know how this lawsuit will shake out, but if you’ve had issues with Panini sending you lower value cards or not sending you cards at all, it’s possible you may be able to join the lawsuit against them.

We received this comment below in regards to the case:

We filed a class action against Panini for its failure to honor the redemptions. We originally filed the class action in February 2019 and under the Class Action Fairness Act in federal court in Texas.

The Class Action Fairness Act requires that the case be over $5 million for the federal court to have jurisdiction. In March 2019, Panini filed a motion with the federal court asking that the court dismiss our class action. Panini argued that the federal court did not have jurisdiction because the case was not over $5 million. Panini also argued that the class members did not have a cause of action because: 1.) the lack of redemption is the fault of the athlete who will not timely sign the card; and 2.) Panini does not guarantee that there is an autographed card in the sealed package, the purchaser buys the package anyway, and so the purchaser is getting what they paid for.

We do not agree with Panini’s analysis and we filed an opposition to the motion to dismiss. In May 2020, the federal court finally ruled on the motion, after it was under submission for over a year. The federal court determined that it did not have jurisdiction because there is no proof that the case is over $5 million.

We will re-file the lawsuit in Dallas state court where there are no issues over jurisdiction. We expect that Panini will file the same motion to dismiss arguing that it cannot be at fault because it does not promise that an autograph redemption will be in every package.

We have teamed up with Heather Davis and Amy Carter with the Carter Law Group from Dallas and we will soon file the suit in Dallas state court. If you would like to be a part of this suit, please sign the attached contract and return it to me by email.

Please call or email me (lcentola@mbfirm.com) or Adam Thomas in my office (athomas@mbfirm.com) if you have any questions about the lawsuit, the contract, or anything else. We look forward to the continuation of this suit in state court.

Also, please provide Adam Thomas with the following:

The redemption you pulled.
The date you tried to redeem the card.
If you ever received a replacement card.

 

WHAT DOES THIS MEAN FOR CARD INVESTORS?

We’d advise that you hold off on acquiring any new redemption cards from Panini while we see how this situation plays out and whether Panini will change their policies around redemption cards. However, with their real, printed cards, we don’t see the loss of value as they’re still some of the rarest and most sought after cards on the market. We’ll keep you up to date if this scandal starts to affect the rest of Panini’s business or card values.

We’re going to be staying on top of this story as it develops and we’ll bring you regular updates as the situation unfolds.

 

Panini Customer Service

  • Online: www.paniniamerica.net/support
  • Online Panini Ordering Questions? email onlinesales@paniniamerica.net or call 1-817-662-5205
  • To check the status of your Panini Redemption or to report a damaged card please dial 1-800-852-8833 or please email cs@paniniamerica.net

118 COMMENTS

  1. I have redemptions dating back to 2011. Almost 9 years now. And they turned off my ability to ask them questions on the my redemption status page. Let’s not forget the Panini Reward Points. That’s just as bad.
    Always higher end product. I purchased 7 boxes of one particular product. Each box was to have 1 memorabilia card AND 1 autographed card.
    6 of the 7 boxes I received point cards. 150 pats each. Have you seen the selection they have to choose from. I’ve already sent my info to that law firm. Something needs to be done

    • I am still waiting on FIVE Jimmy Butler rookie cards, and about 10 others from 2011-12 XRC redemption rookie draft. I email them about every six months asking for an update or possible upgrade and NEVER hear back from them.

  2. Of course you got most of the Lukas back. Panini is much faster about returning rookie redemptions as they have opportunities to have them sign. The problem has been veteran redemptions. They make cards for veterans that don’t need to be in the checklist with no concrete plans of ever fulfilling. I waited well over a year for a dalvin cook buyback and was told they don’t have any available even though I saw his on card signed honors auto released after they told me they don’t have his auto available. Dont use your experience with one player as an more than anecdotal evidence do not suggest people to buy redememptions not even all rookies sign quickly.

        • Hello Tim. My name is Chad. I also pulled a Kobe Bryant Donruss Sig. series card #100 redemtion. I turned this in to Panini Jan 12, 2020 i still am waiting on my card or a response/update.

    • Been waiting over 2 years for a Kobe Bryant prizm auto redemption, when they have been released in every new release , can’t understand why they wont fulfill, been in contact with CS . when he passed away , and they stated I’m in a waiting list ??? Lmao

    • You guys are assholes, crying over a Kobe auto, you pulled 10 days before he tragically died. How the hell do you expect to get the card filled. Bunch of idiots. I mean really.

      • They aren’t crying over Kobe. They are crying over the fact that the company is constantly promising things that if something happens they cannot fulfill. The truth is, there should be no redemptions. They should only be able to sell their product based on what they physically own. The chase of that product is why customers buy their product and then they are not making good on a product that they are selling. The Kobe death shouldn’t factor in other than Panini promising something that they haven’t delivered.

        Kobe’s death is sad, just as that of his child and other people that were in the helicopter. But a person who was promised a product by a company and now cannot receive that product should get something that is equal value… Vlade Divac is not equal value. They want to make this right, give him a Shaq auto, a Curry auto, damn even one of the top 10 current players. Kobe is a top 10 player all time.

        These are some of the unforeseen circumstances that should make redemptions not allowed.

    • Hey Josh… you must be entering the wrong number… the only thing we can think of or maybe is it expired?

      If your 100% sure those are not the issues call Panini redemption customer service at 1 (800) 852-8833… cheers!

  3. I’ve been waiting 8 months for ( 4) David Montgomery auto/patch redemption cards. I originally had fairly good communications with Panini. I was told by Emily, (Panini Rep.)that the cards were returned after they were signed and would be sent to me within 10 days. It’s been 3 weeks and no cards. NOW it’s impossible to talk to anyone as the recording states our phone call is important to them. Who are you kidding, it’s been 4 days straight going to a recording. After 4 times hearing the direct line recording each time a recorded voice comes on asking for a telephone number to return your call. NO NAME MIND YOU. I’ve left many MANY voice mails with them. Return phone calls within 48 hours is nothing more than a JOKE.

  4. I waited 2 years for an Alex Bregman triple threads auto and refused to accept their replacement. I finally received the actual card from redemption which was a good surprise. About 2 months before they were all cheaters lol.

  5. Ha ha! I’ve been waiting 2 & 3 & 4 years for 6 different cards. 4 are pretty-very valuable cards from the same set- 2012-13 panini momentum basketball. I’ve seen, and been through, and endured everything from seeing the same cards as mine on their redemption report mailed-out spread sheet on their website, to being stonewalled, or ignored by their voicemail/answering machine, to their half page on my account status log- so I can’t see progress, or follow up, or complain. But, yet way back there was a time when I could, and did and was ignored again anyway. This all started with wax products that were discounted because they were older, and I was none the wiser about redemption cards. But; they accepted the codes for them, and promised them to me. There were, at that time even a couple others,( I bought about 6 boxes of them) and I received those in the 8 month time frame, but am still waiting for the other 4 from the momentum set. I sent them all at around the same time-Late 2015-Early 2016. 2 others-1 hockey 2016, and 1 football 2018. I pretty much gave up on them, especially since the last time I could email them, was not a nice email to say the least. I work hard for my money,and I don’t do too much but collect cards, and for a company that makes nearly a billion a year, and to not fulfill orders-AT ALL, is one thing, but then to ignore, and stonewall, and lie, and cheat, and disregard, and disrespect, and steal is about the worst of the worst! I asked them “How do you live with yourselves”- I didn’t count AT ALL on hearing back from them on that one. Thanks for letting me air my grievances. At least I got to do that in 5 years. Keep up the great work!!!

  6. I am waiting on a Kyle Shanahan auto (probably didn’t spell the name right) from 2017 contenders. I pulled the card on June of 2017 and panini made an offer of sending me whoever Aaron Dobson is. I declined. Now whenever I try to contact them they just say to wait for an email.

  7. I pulled a Kobe Bryant 2019-20 optic autograph redemption in February and I don’t know if I will get the Kobe auto since he tragically passed away. Would you happen to know if I would get the exact card?

  8. I have been waiting since 2/8/2019 for 5 2018 Panini National Treasures
    Quad Signatures Booklets – Vlad Jr. Tatis Jr Eloy Jimenez and Nick Senzel /10. Panini has not even had the common courtesy to email or call me back after numerous messages and emails left. I have read the prior emails in this chat and left a message on the customer service line you provided as well as emailing remrich@paniniamerica.net. I hope he will respond.

    • he should respond… he is the only person at Panini that was helpful… man that is a long time… 3 autos to makes it longer I bet… nice card though… hopefully Senzel comes around this year

  9. The email and phone for the class action is invalid. Any updates? I’ve been in contact with mr ermich and customer service multiple times about 19 open redemptions about 8 months old now.

  10. I pulled a Zion Williamson Redemption card from optic. It’s a Rated Rookie signature blue and it’s out of /49, do you think I will have a problem getting that card?

  11. I have been waiting on a Cody Kessler rookie auto since 2016. Also an Orlando Arcia rookie auto since 2018. I asked for a replacement 4 months ago for both. They said 4-6 weeks for replacements. That too is a lie. I waited 5 years for a Julio Jones rookie auto as well before asking for a replacement. The replacement was far less valuable and a player I never liked/wanted. After waiting 5 years, you would think they might do something to make it up to you. Another issue if people pay attention, your will see newer products release that will have the players autograph live in the newer product while you are still waiting on a redemption that Panini claims the player has not signed for a much older product. Its like they already got your money and they know you will ask for a replacement or even forget about it and they do not care. Its like being the 1st person to pay, and the last to receive in some cases. Glad this lawsuit is happening, but do not forget about Topps….they do this garbage as well!

  12. Redeemed a Dave Montgomery a benny snell and a gardner minshew…that was back in Nov 2019…still awaiting..

      • Yea ive been getting really inpatient with this bs…i opted for replacement on the Montgomery n Snell…thinking i would get a response but that was months ago…i want the Minshew..i laughed at the option for panini points..nothing is hardly on there..need to put packs or something worth getting points for…but yea this is bs..

  13. 13 months ago I redeemed an (18-19 Donruss Optic, Signature Series “Charles Barkley” card#100 . I already see (19-20) Charles Barkley redemption cards out there now, does that mean I won’t receive mine?

    • Talked with panini CS the other day- they’re awaiting a return to the workplace (as opposed to working from home) to mail out redemptions…supposedly. Anyone here know when Texas will/has allow(ed) nonessential employees back to the workplace?

  14. I pulled a numbered kobe auto in 2018. Emailed panini and made complaints on several occasions, where no one has gotten back to me. Now I’m unable to check the status of redemption nor contact panini whatsoever. I’ve received less valuable cards within a week but anything worth anything I still haven’t got and never will (rip kobe and his daughter)

  15. Yikes! This is incredible. I have many redemptions dating back to 2013. I have been in contact with Robert Emrich from Panini since Jan. He has been responding back. But have not received any redemptions back yet. Such a bummer. One is a Giannis for my 9 year olds birthday. As of the past few weeks, I can no longer access the webpage to check the status of my redemption requests. What’s up with that? I am a filmmaker…. maybe time for a documentary?

  16. We need to BOYCOTT! If we keep buying they will never change their ways! I have several redemptions as well. OBJ /49 RC is just one.

    • I’m in the same boat as many of you. I have a Kobe 1/1 auto redemption and it has been nearly 2 years since I redeemed it online. I’ve called Panini CS on several occasions to inquire about status. The standard line is to wait for an email update. I don’t want a replacement/alternative, I want the card to give to my son. There have been numerous other Kobe on card autos issued and on ebay the past several months since his unfortunate passing. After spending thousands of dollars busting packs, you finally get a good pull and then get stonewalled by a billion dollar company. It is a disgusting abuse of the customer and not in good faith! Any advice? Small claims court?

  17. I will never every buy Panini again, I have redemptions under their old website that I can no longer access. Over six football redemptions that are over 8 years old. I have tried numerous attempts to reach customer service with no avail. At one point I reached someone and the guy answered and hung up on me. I blasted them on Twitter and Panini is a joke. I will never purchase a product from them again. The value of the cards don’t matter to me, but the principal of their business practice does. I have told my local card shop – to not even bother carrying their products cause I will no longer purchase, and have told others the same.

  18. I have MULTIPLE redemptions dating back as far as 2014. I have spoken to people, given lists of players I like, teams I like etc… never sent replacements. But the real problem is a Prizm Silver Kyler Murray Auto from November that was damaged. I sent in on 11/19 and have received zero responses. I just used the email above in this thread. We’ll see if that helps. Also, it sucks when a card PREVIOUSLY had value but because they never sent it, now its a $1 trash card, like 2014 SPs from contenders I never received. And of course if they replace it today, they give it the lowest possible value they can justify. frustrating

  19. I have 2 dating back to 2013. I got a couple thousand dollars worth of AJ Browns that are 6 months old. You would have an easier time reaching the Pope than anyone at Panini.

    • LOL, that one srsly made us laugh out loud! Unfortunately, you’re right and when you do reach someone the answer will be 99% of the time cookie-cutter… #cry

  20. Yup. Same old story here. Waiting since Nov 2019 for a Bagley iii Cornerstone RPA. Have sent numerous messages through their website “response” system – not a single response and their customer service ph# goes to voicemail….ugh

  21. Panini has a acquisitions department that bought a card from me off Ebay. I sent a note saying you’ll get the card when I get one of my redemptions. I thought about it. Didn’t know they had such a department.

  22. I received the contender Zion Williamson green Shimmer Premium Auto Redemption I’ve been waiting over for months now for it at first I did get responses as well and now they have stonewalled me and don’t respond to anything my wife and I have taken it upon ourselves to email everybody we can find the email for the entire company and we will blast it on Facebook and Twitter and Instagram and I can’t wait a week and this is not going to happen to us or to anybody else this is ridiculous join the lawsuit the best we can do

  23. I have been collecting sports cards since I was 8 years old back in 1990 and as much as love the hobby, this bullshit the card companies are pulling jerking their hard working and paying customers around on cards they are owed and entitled to has me on the brink of saying goodbye to the hobby that I loved so much for 25 plus years. Its really sad. There is no other way to describe what is happening other than FALSE ADVERTISING. When I purchase a box and it states right there in black and white that there is a guaranteed number of autographs and I get shorted an autograph and instead receive a worthless 150 points card, how can anyone call that anything else? I submitted a redemption for a 2019 Contenders Drew Lock Rookie Ticket Auto back in January. In early February I began seeing live versions of the card pop up on eBay. I started attempting to contact Panini in late February and have yet to get a single reply to any of my emails to their CS department. I also entered inquiries under the status of that redemption, however now when I log in, I don’t see the redemption at all, and all of my previously submitted and fulfilled redemptions are also gone. And when you call their CS number provided on their website you get a message saying that all agents are on other calls and places you on hold, but after only 15 seconds of being on hold it automatically forwards your call to a cell phone which goes straight to voicemail and the mailbox is full so you can’t even leave a message!!!! I mean seriously, WT actual F?!?!

  24. This redemption thing is bs!!! i have been waiting for some well over a year. I have reached out via voicemail,e-mail and have never received a response. I have read a couple of articles that Panini is being sued over this. And before you could actually see your redemption’s you had in now mine are completely gone. Has anyone else had this problem? Also no one will answer a phone there. I think i’m just going to stop spending the $10,000 to $15,000 a year on thier garbage!!!!

    • Yup pretty ridiculous. Mine’s even worse because I found my card in one of those mailout notices back in January – same card# and set – and still haven’t received it.

  25. I just bought a Drew Lock Rookie Kings Redemption on eBay. From all the comments on here I’m starting to wonder if I made a mistake lol. Should I not even bother sending it in?

    • Well, to be honest, you might want to consider putting it back up for sale unless your OK with maybe waiting up to a years time… we have always got our exact card from Panini Redemption but the wait time is through the roof right now with COVID… be prepared for a LONG LONG LONG WAIT.

    • Considering I redeemed a Drew Lock RC auto out of Contenders that’s selling for $600 and up, and there are live copies all over eBay yet I’ve been waiting over 6 months and can’t get a hold of anyone, I would say that you made a mistake

  26. Note: No more buying redemption cards off eBay.

    Thanks for the advice! Looks like it’ll be going back on eBay

  27. So any word on that class action lawsuit? Anyone get any football redemptions fulfilled so far? I’ve 18 open redemptions now for about a year….peanuts compared to how long some of you have been waiting- but this really isnt a coronavirus virus thing. This is a lack of respect for the customer thing. All of us have been waiting since well before covid for our redemptions. What exactly can we do about this?

  28. In just received an email telling me to wait another 120 days for the first time using redemptions. I now have 2 in processing with them.
    The first card I redeemed does not say anything about being an auto, so why would there be another 120 days wait for a card with no autograph? 1st redemption ever and it seem like a load of crap with having to wait so long just for a card,
    Redemption 20 – 03 – 20

  29. I wish I had seen this thread earlier. Bought a redemption and tried to create an account in order to redeem but I do not receive a confirmation email in order to create it. You can’t seem to even contact them without an account. Live and learn I guess.

  30. I called over 100 times yesterday and didnt get anyone to pick up at panini customer service. I emailed robert emrich, got an automated email in response- he took another position– wtf. I have 20 open redemptions over a year old now and I cant get ahold of anyone at panini. What can we as customers do about this?? We’re left holding the bag while panini takes our money with false advertising about autos and rpas etc in each box. I’m getting quite frustrated and furious at this point.

  31. Has anyone had any luck with there older redemption cards. I have 6 cards that are from 2011 and 2012 that are still ” in progress” and have had 0 luck ever getting a hold of paying. Can anyone help

    • I had multiple redemptions from 2011/-2013. Robert Emmrich gave me Panini points for them. Though I heard he is no longer in that position…. I am not sure who to contact.

  32. Thank you for contacting Panini America. I have taken a new position, if you have a customer service inquiry please contact Chase Henderson (chenderson@paniniamerica.net) or Emily Brooke (ebrooke@paniniamerica.net).

    I’ve emailed these 2 twice with no response. Panini is ripping us all off.

  33. As you know, we filed a class action against Panini for its failure to honor the redemptions. We originally filed the class action in February 2019 and under the Class Action Fairness Act in federal court in Texas.

    The Class Action Fairness Act requires that the case be over $5 million for the federal court to have jurisdiction. In March 2019, Panini filed a motion with the federal court asking that the court dismiss our class action. Panini argued that the federal court did not have jurisdiction because the case was not over $5 million. Panini also argued that the class members did not have a cause of action because: 1.) the lack of a redemption is the fault of the athlete who will not timely sign the card; and 2.) Panini does not guarantee that there is an autographed card in the sealed package, the purchaser buys the package anyway, and so the purchaser is getting what they paid for.

    We do not agree with Panini’s analysis and we filed an opposition to the motion to dismiss. In May 2020, the federal court finally ruled on the motion, after it was under submission for over a year. The federal court determined that it did not have jurisdiction because there is no proof that the case is over $5 million.

    We will re-file the lawsuit in Dallas state court where there are no issues over jurisdiction. We expect that Panini will file the same motion to dismiss arguing that it cannot be at fault because it does not promise that an autograph redemption will be in every package.

    We have teamed up with Heather Davis and Amy Carter with the Carter Law Group from Dallas and we will soon file the suit in Dallas state court. If you would like to be a part of this suit, please sign the attached contract and return it to me by email.

    Please call or email me (lcentola@mbfirm.com) or Adam Thomas in my office (athomas@mbfirm.com) if you have any questions about the lawsuit, the contract, or anything else. We look forward to the continuation of this suit in state court.

    Also, please provide Adam Thomas with the following:

    The redemption you pulled.
    The date you tried to redeem the card.
    If you ever received a replacement card.

  34. Been waiting 2 years for my card… Tried calling hundreds of times (never reached anybody). Nobody has responded to my “responses” on the customer support website. I emailed Emrich and now Chase and Emily. Definitely VERY frustrated with this company.

  35. EVERYONE here should join in on the class action lawsuit v. Panini America. Make them answer for their deceptive business practices. Get what you paid for. Hold Paninis feet to the fire. Let Panini know that a monopoly on the market does not mean they can get away with short changing their customers. Enough is enough.

  36. Its been a year for me waiting on 4 Rookie Jumbo Patch Auto’s out of Origins Football. Crazy…I wouldn’t consider a redemption worth anything at this point. What a bummer

  37. I currently have 17 redemptions pending, most of them in the 12-24 month range. Emailed for replacements in January and was told 4-6 week wait to swap them out. Late August, still 17 outstanding and no sign of movement.

  38. Due to the current pandemic, we have a backlog of redemptions that we are working through and are currently unable to provide specific updates on redemption and replacement requests. Please note that if your redemption has already reached 120 days and you have requested replacement, we will handle your request in the order in which it is received. Your redemption will be replaced with an equal value card from the same sport as your redemption and is determined by current Beckett values or ebay sales if a Beckett value is not available.

    Ema from David shoupe assistant manager customer service regarding redemptions….

    Using covid as the excuse meanwhile new products and redemptions are being put out on the market. They’re knowingly releasing these products with a backlog of unsatisfied customers. Shame on Panini. It’ll catch up when this class action lawsuit comes to fruition.

    • Hey, has anyone had this problem? My redemption is GONE from their web site?! I paid $10k on eBay for it, entered the code a few weeks back, and it’s not there! This actually happened this spring and it was a tech glitch on their end, apparently, and Robert at Panini helped get it solved. But that was for a MUCH cheaper card, and now I’m in a serious panic…and nobody has yet gotten back to me! Thanks

  39. Waiting on 2 redemptions from February. There customer service is a joke! The should never put a redemption card in a pack without backup!

  40. The class action lawsuit v panini america is really gaining steam. There are groups on Facebook in which most if not all members have joined in. Panini us going to have to answer to their customers for lack of customer service, quality assurance and a failure to deliver on its advertised promises of redemption fulfillment. Its not too late to join, if you’ve been spurned by Panini.

  41. Their redemption program SUCKS!!!! You WILL be lucky if you ever get your card back signed, seriously! I’m doing another test, hoping I’m wrong/mistaken. I sent a Judge Auto redemption card in a month ago and hoping I get it back signed, but my guess is no I won’t. They will probably end up providing me with their lousy A** 150 points to purchase something from their lousy site. Have you ever attempted emailing them or even calling them. lolololololololololol. Their customer service absolutely SUCKS almost as bad as their redemption program. i wonder how many folks work there, I’m thinking no more than 3. Of course, they blame everything that’s going on with them on the fricken pandemic, whatever. Just like everyone else is doing because of lousy customer service…everyone is blaming their crummy service due to the COVID crap. Total BS! oh while I’m on it, another company that is right up there with this place is PSA (but that’s another story). Both of these companies ought to be put out of business. Off my soap box.

    • Hell, I agree. I haven’t had any businesses dealings with PSA, but panini is a shit company. I cant wait until this classaction lawsuit gets underway. Currently the law firm is collecting evidence (more) and compiling a list of issues well over $5 million USD that panini has failed to supply to customers. Panini is screwed. There really isn’t a way out for them- unless they declare bankruptcy, but even then i think they would have to pay off their classaction judgement when it comes…i have almost 30 open redemptions over 19 months old now. Can’t get ahold of “customer service”, no response via email. But hey- they can put out half assed products every other week and upcharge a stupid amount for sticker autos…of the same players im waiting on redemptions for. Fuck panini.

      • Al, I finally got ahold of a ‘real’ person at Panini, ’cause I hit the online sales number. Travis answered in 2 rings. He provided me with 3 phone numbers (of course, that didn’t work), and also the emails of 3 folks (Emily, Chase, Cody). I did receive an email pretty quick from Cody who said the same exact thing about wait 120 days and email back to receive a comparable card. By the time I receive the comparable card the player will have retired and the card will be worthless. We’ll see what happens at the end of 120 days. I also asked about a replacement card that was due to me back in 2012, they gave me 150 of their lousy ass Panini points. I looked at some of their pitiful cards that you can buy for points and they all suck the big one! Now their products are so fricken expensive, who the hell can afford to buy them. The Donruss football boxes just came out and I gagged over the price. Like you stated above – Fuck panini!

  42. I have at least 15 cards they have failed to redeem, a couple #/5. They go back as far as 2014-15. Thing that pisses me off the most is the same players have cards signed and are in product after my redemptions. So they pick and choose who they want to redeem. Redemptions should be outlawed, the hobby is getting expensive without knowing what you’re gonna hit in a box. Then you hit a big name but its a redemption you cant get. Or you buy an older hobby box and get an expired redemption, just as bad.. No more Redemptions!!!!

  43. Why should people have to reach out though? Shouldn’t Panini be reaching out to its customers? The problem is that they do not care!! and until they do I’m collecting Baseball and UFC cards from Topps. People need to stop buy panini products until they change their attitude towards customers.

  44. A few years ago I had a Kobe /10 auto redemption. After about a year of waiting I saw the exact card pop up on Twitter by some guy thanking panini csm for their help. I reached out to the guy and was told he was issued the card (I was waiting for) as a replacement for a different kobe auto. When I questioned panini I was told “too bad as your redemption had expired”

    • join the class action lawsuit v panini america. They need to be held accountable for the dexeprive business practices and not fulfilling redemptions.

  45. I have been waiting almost 4 years for 8 Kevin Durant redemptions finally he signed 38 different redemptions but none of the cards of mine but yet he signed cards in 2020 products for panini it’s BS

  46. The person associated with that email has taken a different position and it just gives you an automatic reply to email 1 of these 3 people.
    t Sonia Guardado (sguardado@paniniamerica.net), Chase Henderson (chenderson@paniniamerica.net) or Emily Brooke (ebrooke@paniniamerica.net).

  47. I’ve been waiting since the end of Feb for 3 of my redemptions. What I dont understand is that 1 of them is not even an auto it’s a glass rj barret card case hit from absolute. Like what can possibly be the problem there? Nit like they have to chase rj down to sign it smh.The other 2 are vets. Anthony Davis and durant.. I’ve called over 100 times emailed atleast 40 and Twitter a few times on top of that. You would think someone would of got back to me? Sadly not the case whatsoever. Very unprofessional. I here this happening way to much mainly from panini. If they dont start fulfilling orders it will be very hard to keep customers.

  48. Panini is Fed Exing me some AJ Brown {5} redemptions in the last week that have been pending a year. First sign of life I have seen in a while.

    • we have reports that posting on our Facebook page under this article had some odd results of getting a card back a few weeks later… worth a shot

  49. We recently received the scheduling order from the Court and were given a trial date of 2/14/2022. We will email all clients any important information when we receive it.

    From the firm heading up the classaction v panini america. Yes, its slow moving but this is the American judicial system. Hang in there guys. This is going to be resolved and Panini will be held accountable. 100%

  50. Panni Waste is a fkn joke people should just stop buying their shit until they sent out every card owed to every collector I have been waiting over 3 years for a Vladimir Tarasenko Auto & they refuse to even reply to emails or answer my calls no idea why people keep buying their product teach them a lesson & stop buying their shit

  51. Hey Guys, I pulled a Kobe Auto from Chronicles Hobby 2017-2018. Been a few weeks but never heard back from Panini yet. What are the chances of me getting the card ??

  52. How about the 2012 National Treasures Probowl Letterman “case hit” set? Not redemptions, but the set was supposed to be autographed and panini inserted them w/out autographs, I still got the unsigned Tony Gonzalez I pulled lol

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